Cutter manuel multi-usage

Hi Deborah,
Thanks for your review. We’d love to help you out. Can you let us know what material you were cutting? 
We find that most issues can be addressed with better training on how to use the tools and what to expect from the blades. If we can learn a little more about your application, we’re confident we can get you cutting safely and efficiently. Sometimes a different blade tip is needed; sometimes the user is inadvertently holding the handle incorrectly. 
Our blades cut most of the same materials as traditional steel blades, and are successfully installed in thousands of manufacturing facilities around the globe—they’re used by more than half the Fortune 1000. And while our main motive is safety, we work hard to ensure that we don’t sacrifice efficiency or quality in our design.
If you could provide a detailed account of the material you’re cutting, or, even better, a photo or video of the cutting, we can help you pinpoint the issue and find a solution. Thank you!